Everything below applies to every service we provide.
Terms of our services
All our nannies are professionally trained to meet the highest standards of care for children from newborns up to 12 years old.
Each nanny has passed thorough background checks before joining our team.
All our nannies are CPR, basic first aid, and food handling certified.
Each service is provided at the client’s location, including private homes, hotels, resorts, or other accommodations, as long as the property or establishment is covered by a valid liability insurance policy.
If the service involves activities or excursions requiring the nanny and child to leave the primary location (home, hotel, resort, etc.), the destination and transportation used (cars, buses, boats, aircraft, etc.) must have valid liability insurance coverage.
During the service, the nanny will be responsible for all child care activities as directed by the parents or legal guardians, provided these instructions do not compromise the safety or integrity of the nanny or the children.
Some of the nanny’s responsibilities include:
Feeding the childrenFollowing the parents’ or legal guardians’ instructions regarding meal times, portion sizes, and types of food.
Maintaining children’s hygieneChanging diapers or assisting with bathroom needs, cleaning, bathing, sanitizing hands after activities, and ensuring children brush their teeth or supervising them while they do. These tasks will be performed according to the parents’ or guardians’ preferences.
Ensuring proper restFollowing sleep schedules as directed by parents or guardians, including supervising nap times and bedtime.
Organizing engaging games and activitiesProviding entertainment and educational experiences in a safe, ethical, and responsible manner, promoting creativity, learning, physical activity and exposure to nature and Costa Rican culture.
Constant supervision and careEnsuring the child’s safety, integrity and well-being from the start of the service until they are responsibly handed back to their parents or guardians.
The nanny will not provide medical care such as administering injections or medications.
Our policies and conditions
The service will not be confirmed until the submitted reservation form is received by our operations team.
Each service has a predetermined meeting point, number of hours and number of children.
If the service exceeds the agreed hours, an additional charge will apply after the first 10 extra minutes.
A 13% VAT tax will be applied to the final cost of each service according to Costa Rican law.
A strict 24-hour cancellation policy applies to all services. Cancellations made less than 24 hours before the scheduled start time of the service will incur a cancellation fee equivalent to the cost of 3 hours of service.
Each service includes care for up to three children, provided they are at least three years old and remain within the same physical space.
If a child is between 1 and 3 years old, the nanny may care for a maximum of two children at a time.
Children under 1 year old require exclusive one-on-one care due to their specific needs. Should that be the case, the nanny will not be able to care for more than 1 child.
The nanny must stay with the children at all times in the same location. The service cannot be split across different rooms or areas, nor can the nanny supervise children separately.
If a parent or guardian authorizes a child to leave the designated space, the nanny will not be responsible for that child.
The names of all children under the nanny’s care must be included in the reservation form. If additional children need care at the last minute, a new service request form must be completed and signed. If the final number of children exceeds three, an additional charge will be applied per hour per additional child.
For reservations made at least 7 days in advance, Pacific Childcare will strive to assign the same nanny for all requested services, but this cannot be guaranteed.
If the service request form is not completed and signed at least 2 hours before the start of the service, the service will be canceled, and a 100% cancellation fee equivalent to 3 hours of service will apply.
Privacy policy
Our reservation form collects personal data, including health information treated as sensitive under Costa Rican law.
